Refund Policy
Payments for Aplite are processed by Polar (polar.sh) as our merchant of record: Polar is the seller of record for your purchase, and approved refunds are issued by Polar to your original payment method. This page explains when refunds apply; it supplements sections 3–4 of the Terms of Service. If a charge looks wrong, write to support@aplite.ai — we'll sort it out.
1. Subscriptions (Pro, Power)
- Subscriptions renew automatically each billing cycle until cancelled.
- You can cancel anytime in the customer portal linked from your billing page. Cancellation takes effect at the end of the current billing period; you keep your plan's features and remaining subscription credits until then.
- Once a billing period has started and the service has been performed, we do not provide pro-rata refunds for the remainder of that period, except where the law requires it (see section 3) or where something went wrong on our side (see section 4).
- Unused subscription credits reset at the next renewal — they do not roll over and are not paid out.
2. Credit packs
- Credit packs are one-time purchases; purchased credits never expire.
- Credits already consumed are non-refundable.
- Bought a pack by mistake? If the credits are untouched, contact us within 14 days and we'll refund it.
3. EU 14-day right of withdrawal
If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for digital services. By subscribing or buying credits and using the service, you request immediate performance and acknowledge that the right of withdrawal lapses to the extent the service has already been performed: credits already consumed are not refunded, while the unused portion within the 14-day window is.
Nothing in this policy limits your mandatory statutory consumer rights.
4. Billing errors
Double charges, metering errors, a paid instance that failed to provision — anything that looks wrong: contact us and we'll investigate. Confirmed errors are refunded in full.
5. How to request a refund
- Email support@aplite.ai from your account email, ideally with the invoice number — invoices are available in the customer portal.
- Approved refunds are processed by Polar to the original payment method. Depending on your bank, the money typically arrives within 5–10 business days.
6. Contact
support@aplite.ai · full company details in the Impressum.